Trust Status — Salesforce Commerce Cloud
Identify helpful information about SFCC POD
POD (Point Of Delivery) contains a collection of servers, networking, and storage for the SaaS application.
While there are multiple instances like Development, Staging, Production, and Sandbox, it is crucial to keep an eye on the instance status and downtime as well during the development phase and importantly during the go-live process.
There are some scenarios that would face during the project life cycle:
- Scheduled maintenance of the production instance might block the release activity on that day for long hours.
- Sometimes, you would not be able to log in to the instance as there is Account manager maintenance going on for that instance.
To keep track of this crucial information, you need to use the Trust Status page provided by Salesforce for B2C Commerce Cloud: https://status.salesforce.com/products/B2C_Commerce_Cloud. It contains the list of all regions and POD instances. By selecting the POD ID.
It is easier to find the POD ID of your instance via the log center URL. As the URL contains POD ID and Cylinder value.
In the above image, you would notice that the first 3 digits are POD ID and the last two digits are cylinder values. The POD value remains the same for SIG and PIG you are using. But the Cylinder value is different for SIG — 00 and PIG — 01.
Search for the POD ID you have found from the log center URL and it will take you to the status page for that POD. Here is this example: https://status.salesforce.com/instances/POD126 where you can find more details by service, history, and maintenance.
